For account access, reports, evidence workflows or technical issues, include the product, workspace username, affected page and visible error reference. Never send passwords, API keys or confidential evidence.
Target first human response: within two business days. This is an operating target, not a contractual SLA.
Billing, cancellation and refunds
Manage an active subscription through Billing and the Paddle customer portal. For an unfamiliar Paddle charge or buyer-payment issue, Paddle also provides buyer support.
HowAI is operated by Nguyen Thanh Dan, an individual seller based in Vietnam and trading under the Danhoangda and HowAI product brands. Send privacy requests and legal notices to the email below.
For the fastest response, email the relevant workspace or transaction ID. Never send passwords, recovery codes or payment-card details by email, text message or phone.
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