Terms of Service
These terms govern access to HowAICite and the HowAI Suite. By creating an account, requesting a pilot or purchasing a plan, you agree to these terms and the policies linked at checkout.
Seller and service identity
HowAICite and the HowAI Suite are software services created and operated by Nguyen Thanh Dan, an individual seller based in Vietnam and trading under the brands Danhoangda, HowAICite, HowAISafe and HowAITrust (collectively, “HowAI”). Dodo Payments acts as merchant of record for eligible online purchases. The legal seller details applicable to a transaction are also displayed in Dodo Payments Checkout and on the transaction record.
Service and accounts
HowAICite provides website audits, evidence storage, prompt management and AI citation intelligence features. You are responsible for accurate account information, keeping credentials and recovery codes secure, and all activity in your workspace. You must be legally able to form a contract and use the service only for lawful business purposes.
Subscriptions and renewal
Paid self-service plans are monthly subscriptions in USD. The selected plan renews automatically each month at the price shown before checkout, plus applicable tax, until canceled. Dodo Payments displays the final charge before you submit payment. If pricing changes, advance notice will be provided where required before the new price applies.
Digital delivery
Paid workspace capacity is delivered electronically after Dodo Payments confirms a completed transaction and HowAI verifies the signed billing event. A checkout redirect, pilot request or sales conversation does not by itself activate paid access. Enterprise plan capacity, seats, term and price are set in a written order before payment. HowAI sells software subscriptions; it does not sell consulting, advisory or other professional services.
Credits, quota and tokens
Monthly plan quota, one-time purchased observation credits and technical AI-provider tokens are different units. Included quota is used first; purchased credits are used only for successfully completed observations and expire 12 months after purchase. Retail credits do not renew or reload automatically. The definitions, reservation rules, order of use, balance treatment and technical limits are set out in the Credit, Quota and Token Policy.
Cancellation
You can cancel online from Billing through the customer portal. Cancellation stops future renewals and normally leaves access available through the end of the paid billing period. Deleting a workspace or stopping use does not by itself cancel a subscription.
Payments and failed charges
Dodo Payments is the merchant of record and processes payments, tax and receipts under its terms. You authorize Dodo Payments to charge the payment method for recurring fees and applicable tax. Access may be limited or suspended after an unpaid or disputed charge. Do not send card details to HowAICite by email.
Refunds
Cancellation prevents future renewal but does not automatically reverse a completed charge. Refund eligibility and the review process are described in the Refund Policy. Approved refunds are issued through Dodo Payments to the original payment method; HowAI does not ask customers to accept an off-platform refund.
Measurement limitations
AI answers, citations and search results can vary by time, model, account, location and provider. HowAICite reports observations and evidence; it does not guarantee rankings, citations, traffic, revenue or continuous availability of any third-party AI platform. Plan limits do not guarantee that every provider is available in every market.
Acceptable use
Do not use the service to violate law or third-party rights, bypass access controls, upload malicious content, interfere with other customers, resell access without authorization, or submit websites you are not permitted to test. Public-page audits remain subject to robots rules, rate limits and technical safeguards.
Customer content and product data
You retain rights in content you submit. You grant HowAICite the limited rights needed to process, secure and display that content for your workspace. Private workspace evidence is not a public endorsement. Any contribution to anonymized aggregate benchmarks requires the separate opt-in described in the Privacy notice.
Availability and changes
The service may change as it develops, and maintenance or third-party failures may interrupt access. Material subscription changes will be communicated when required. Beta, pilot and roadmap features may be changed or withdrawn.
Ownership
HowAICite and its licensors retain rights in the service, software, design, aggregate methodologies and independently developed datasets. These terms do not transfer trademarks or other intellectual property.
Disclaimers and liability
To the extent permitted by law, the service is provided without warranties not expressly stated here. HowAICite is not liable for indirect, incidental, special or consequential loss. Any aggregate liability is limited to fees paid for the service during the three months before the event giving rise to the claim. Rights that cannot lawfully be limited remain unaffected.
Governing terms and mandatory rights
These terms are governed by the laws applicable to the operator in Vietnam, without excluding consumer, privacy or payment rights that cannot lawfully be waived in your location. If any provision is unenforceable, the remaining provisions continue to apply.
Termination and contact
We may suspend or terminate access for material breach, fraud, security risk or legal necessity. You may stop using the free service at any time and cancel paid service as described above. Product support and legal notices can be sent through the Contact page or to howaicite@gmail.com.