Refund Policy

Self-service plans are billed monthly. You can cancel online at any time to prevent the next renewal.

Cancellation

Open Billing while signed in and select “Manage payment and subscription.” Cancellation normally takes effect at the end of the current paid period, so you keep access until that date. The portal shows the effective cancellation date before confirmation.

Refunds

Monthly fees are generally non-refundable once a paid service period begins. We will review duplicate charges, billing errors, unauthorized payments and cases where mandatory law requires a refund. This policy does not limit rights that cannot legally be waived.

How to request a review

Email hello@howaicite.com within 14 days of the charge. Include the workspace username, invoice number, charge date and reason—but never send a card number or security code. We may request reasonable verification and will reply with the outcome.

Plan changes and service interruptions

Any credit or proration for a plan change is shown by Stripe before confirmation. Short interruptions do not automatically create a refund; material service failures will be reviewed based on their duration and impact.

Chargebacks

Please contact us first so we can investigate quickly. Nothing here prevents you from using rights available through your card issuer or applicable law.