Refund Policy

Self-service plans are billed monthly and retail observation credits are one-time purchases. You can cancel a subscription online at any time to prevent the next renewal. This page explains when a completed charge may be reviewed for a full or partial refund.

Cancellation

Open Billing while signed in and select “Manage payment and subscription.” Cancellation normally takes effect at the end of the current paid period, so you keep access until that date. The portal shows the effective cancellation date before confirmation.

Refund eligibility

Monthly fees are generally non-refundable once a paid service period begins. We will review duplicate charges, billing errors, unauthorized payments, a material failure to deliver purchased access, and cases where mandatory law requires a refund. A change of mind, unused capacity, failure to cancel before renewal or results that vary because an external AI provider changed do not automatically qualify. This policy does not limit rights that cannot legally be waived.

One-time observation credits

Unused observation credits are generally non-refundable after delivery to the workspace wallet. We will review the same duplicate-charge, billing-error, unauthorized-payment, delivery-failure and mandatory-law cases described above. When a full credit-purchase refund succeeds, unused credits from that purchase are revoked. An approved partial refund may revoke a proportional number of unused credits. Completed observations and the credits used for them remain in the audit record. The complete counting and expiry rules are in the Credit, Quota and Token Policy.

How to request a review

Email howaicite@gmail.com within 14 days of the charge or contact Dodo Payments buyer support through the link in your receipt email. Include the workspace username, Dodo Payments invoice or transaction number, charge date and reason—but never send a card number or security code. A request within 14 days starts a review; it is not a promise of an automatic refund. Our target is a first human response within two business days.

How approved refunds are paid

Approved full or partial refunds are submitted through Dodo Payments and returned to the original payment method. Processing time depends on Dodo Payments, the payment method and the customer's bank. HowAI does not issue cash, cryptocurrency or a separate bank transfer in place of the original transaction.

Plan changes and service interruptions

Any credit or proration for a plan change is shown by Dodo Payments before confirmation. Short interruptions do not automatically create a refund; material service failures will be reviewed based on their duration and impact.

Chargebacks

Please contact us first so we can investigate quickly. Nothing here prevents you from using rights available through your card issuer or applicable law.