AI CITATION INTELLIGENCE
HowAICite
Website audits, AI-answer collection, citation evidence, competitor gaps, fixes and rechecks.
HOWAI SUPPORT CENTER
Get unstuck—and keep the evidence intact.
One support center for HowAICite, HowAISafe and HowAITrust. Start with the exact workflow you are using, then escalate with enough context for a useful answer.
Inspectable evidenceProvider provenanceLimits kept visible
START IN THE RIGHT PRODUCT
Choose the workflow that is blocked.
Each product has different evidence rules. Opening the relevant documentation first prevents citation, governance and brand-accuracy questions from being mixed together.
AI GOVERNANCE EVIDENCE
HowAISafe
AI-system inventory, risk triage, control ownership, evidence artifacts and audit readiness.
AI BRAND ACCURACY
HowAITrust
Observed claims, authoritative facts, review decisions, corrections and before-and-after proof.
SELF-SERVICE
Resolve the common paths first.
These links go to the live product behavior and published boundaries—not a generic knowledge base.
Account and access
Sign in, use a recovery code, review organization roles or return to your workspace.
Billing and subscriptions
Review the active plan, invoices, cancellation path, refunds and Paddle customer portal.
Measurement and evidence
Check provider coverage, provenance, metric definitions and why an observation may be incomplete.
Technical problem
Retry once, preserve the visible error reference and report the exact route and time.
HUMAN SUPPORT
Still blocked? Send a request we can act on.
Email opens with a safe diagnostic template. Complete the fields that apply and remove anything confidential before sending.
Email the support team Current contact: hello@howaicite.comInclude
- Product and workspace username
- Affected page, report or transaction ID
- Time and time zone
- Expected behavior and what happened
- Error reference, if one appeared
Never send secrets. Do not email passwords, recovery codes, API keys, payment-card details, personal data or unredacted confidential evidence.
QUICK ANSWERS
Before you contact us.
Can support recover my password?
No. HowAICite cannot retrieve passwords. Use the one-time recovery code created with your account to reset access.
What should I send when a report fails?
Send the product name, affected page or report ID, time and time zone, expected behavior, what happened and the visible error reference. Never send credentials or confidential evidence by email.
Where do I manage a paid subscription?
Open Billing from your HowAICite account. Paddle hosts checkout and the customer portal. HowAICite does not receive full card numbers or security codes.
Support does not change evidence silently. Diagnosis, corrections and rechecks remain attributable in the relevant product workspace. Legal, compliance and factual decisions still require the appropriate human owner.
START WITH A REAL BASELINE
Find the first gap worth fixing.
Inspect your website now, then add observed AI answers when you are ready to measure visibility.